Positions >> Customer Service Specialist
Customer Service Specialist
Title:Customer Service Specialist
Department:Customer Service
Facility Name:American Display & Fixture
Location:Chattanooga, TN

Customer Service Specialist

American Display & Fixture

Chattanooga, TN

American Display & Fixture (ADF) is seeking a Customer Service Specialist in Chattanooga, TN. Customer Service Specialists retrieve and compile orders from customer web portals, format orders into appropriate structure, input orders into ERP system, and follow up to assure the customer has received tracking of order shipments.


  • Position requires frequent use of MS Excel, for both data analysis and the reconciliation of Purchase Orders.
  • Specialist works closely with Project Management, Accounting, and Data Management departments to ensure the tasks outlined above are proceeding in a smooth manner.
  • Acting as the first point of contact.
  • Responsible for fielding phone calls and e-mails with questions related to items ordered.
  • Other related tasks as assigned.


  • Must be a self-motivated, friendly and able to take direction and run with it.
  • Excellent problem-solving and analytical skills.
  • Must be a flexible team-player.
  • Strong verbal/written communication skills.
  • Proficient in MS Excel.
  • Service-oriented mindset.
  • Ability to research and follow through on commitments in a timely manner.
  • Ability to multi-task in a fast paced, deadline driven environment, as well as strong attention to detail and accuracy.

ADF is a division of the Marketing Alliance Group (MAG) family of companies.

Quick facts on MAG: Capabilities Include:
  • 1,200+ employees
  • 3 million + square feet of state of the art manufacturing space
  • Fabrication (Metal, Wood, Acrylic)
  • Plastics (Injection, Extrusion)
  • Printing (Digital, Offset, Screen)
  • Sampling & Fulfillment


Apply online at: www.mktalliance.com/careers

Marketing Alliance Group is an Equal Opportunity Employer

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